1. Information We Collect
We may collect information that you provide directly to us, including:
- Your name
- Email address
- Telephone number
- Company name
- Business address
- Enquiry details
- Billing and transaction information
- Account and integration details
- Customer-support communications
When providing services to roofing companies and other business clients, we may also process information supplied by those clients, including:
- Customer or homeowner names
- Telephone numbers
- Email addresses
- Job or service-completion details
- Appointment or service information
- Review-request status
- SMS communication history
- Customer feedback
- Opt-in and opt-out records
We may automatically collect technical information such as IP address, browser type, device type, operating system, pages visited, referring URLs, and website analytics data.
2. How We Use Information
We may use information to:
- Respond to enquiries
- Create and manage client accounts
- Configure and provide SolviAI services
- Operate customer-care, feedback, and review-request workflows
- Send authorised service-related SMS communications
- Run authorised past-customer reactivation campaigns
- Manage customer replies and support requests
- Record and honour SMS opt-in and opt-out requests
- Process subscriptions and payments
- Maintain integrations with third-party platforms
- Provide technical and customer support
- Prevent fraud, misuse, and security threats
- Maintain and improve our website and services
- Comply with legal, regulatory, carrier, and platform requirements
3. Client Customer Data
Our business clients may provide us with customer information so that we can perform services on their behalf.
Each client is responsible for ensuring that:
- Customer information was collected lawfully
- The customer has been provided with any required privacy notice
- The client has a valid legal basis to process the information
- The client has obtained any consent required for SMS or other communications
- Uploaded information is accurate and relevant
- Customer opt-out requests are respected
Clients must not upload purchased, rented, scraped, unrelated, or unlawfully obtained customer lists.
We process client customer data only to provide the services requested by the applicable client and in accordance with our agreements and applicable law.
4. SMS Communications
SolviAI may help participating businesses send customer-care and service-related SMS messages, including:
- Service-completion follow-ups
- Customer feedback requests
- Google review requests
- Reminder messages
- Customer-support responses
- Authorised past-customer communications
Messages are sent only to recipients whose telephone numbers were provided to the participating business and who have provided the consent required for the applicable communication.
Message frequency varies depending on the service and campaign. A recipient will generally receive between one and three messages per completed service, although frequency may vary where the recipient continues a conversation or requests assistance.
Message and data rates may apply.
Recipients may reply:
- STOP to unsubscribe
- HELP for assistance
Additional recognised opt-out terms may include CANCEL, END, QUIT, REVOKE, OPT OUT, or UNSUBSCRIBE.
After a valid opt-out request, the recipient may receive one final confirmation message and will not receive further messages from that campaign unless they provide consent again.
Consent to receive SMS messages is not a condition of purchasing goods or services.
5. SMS Consent and Data Sharing
We do not sell, rent, or share mobile telephone numbers or SMS consent information with third parties for their own marketing or promotional purposes.
SMS consent records and telephone numbers may be shared only with service providers that assist us in delivering the requested messaging service, such as telecommunications carriers, messaging platforms, hosting providers, workflow providers, and technical vendors.
These providers may use the information only as necessary to provide services on our behalf or comply with applicable law.
Mobile information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.
This restriction does not apply to information sharing that is necessary to prevent fraud, comply with legal obligations, protect rights and safety, or deliver communications requested by the recipient.
6. How Customers Opt In
Depending on the participating business, customers may opt in by:
- Checking an unchecked SMS consent box on an online form
- Providing consent during a booking or service-request process
- Signing a service agreement containing clear SMS consent language
- Submitting a customer intake form
- Texting an approved opt-in keyword
- Providing another documented form of consent permitted by applicable law
The relevant opt-in notice should identify the business sending the messages, describe the type of messages, explain message frequency, state that message and data rates may apply, and provide STOP and HELP instructions.
7. Service Providers
We may use third-party service providers to operate our website and services, including:
- Messaging and telecommunications providers
- GoHighLevel products
- Google products and services
- Sent.dm
- Polar.sh or other payment providers
- Hosting and infrastructure providers
- Analytics providers
- Customer-support tools
- Workflow and automation providers
These providers may process information only as necessary to perform services for us, meet security requirements, or comply with applicable law.
8. International Data Processing
SANADS DIGITAL operates from Chennai, India, while some of our clients, service providers, and message recipients may be located in other countries.
Information may therefore be processed or stored in India, the United States, or other jurisdictions where our service providers operate.
Where required, we take reasonable steps to ensure that international transfers are handled using appropriate safeguards.
9. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide our services
- Maintain client accounts
- Keep billing and business records
- Document consent and opt-out requests
- Resolve disputes
- Prevent fraud or misuse
- Meet legal, contractual, carrier, and regulatory obligations
SMS consent and opt-out records may be retained as evidence of compliance even after other customer information has been deleted.
10. Data Security
We use reasonable administrative, organisational, and technical safeguards designed to protect information from unauthorised access, loss, alteration, disclosure, or misuse.
However, no internet transmission, electronic communication, or storage system can be guaranteed to be completely secure.
11. Cookies and Analytics
Our website may use cookies or similar technologies for:
- Website functionality
- Security
- Analytics
- Performance measurement
- Remembering user preferences
You may control certain cookies through your browser settings.
12. Your Privacy Rights
Depending on applicable law, you may have the right to request:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your information
- Restriction of certain processing
- Withdrawal of consent
- A copy of information you provided
- Objection to certain uses of your information
To make a privacy request, contact:
sandeep@solviai.co
We may need to verify your identity before completing the request.
Customers of a SolviAI client may also contact the business from which they received the message.
13. Children's Privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 13.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised "Last updated" date.
15. Contact Us
SANADS DIGITAL
Operating as SolviAI
Chennai, Tamil Nadu, India
Email: sandeep@solviai.co