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Terms and Conditions

Last updated: July 29, 2026

These Terms and Conditions govern access to and use of the website, software, workflows, messaging services, and related services provided by SANADS DIGITAL, operating as SolviAI (“SolviAI,” “we,” “us,” or “our”).

By purchasing, accessing, or using our services, you agree to these Terms.

1. Services

SolviAI provides services that may include:

  • Google review-request automation
  • Customer-feedback workflows
  • SMS follow-up workflows
  • Google reputation-management systems
  • CRM and Google Sheets integrations
  • Workflow configuration
  • Reporting and monitoring
  • Optional past-customer reactivation services
  • Related technical and automation services

The exact scope of services will be determined by the selected plan, proposal, invoice, order form, or written agreement.

2. Pricing and Billing

The Google Reputation Management OS is priced at $249 per month.

Past Customer Reactivation is available as an optional add-on for $60 per month.

Subscriptions are billed monthly and automatically renew until cancelled.

The following may be charged separately where applicable:

  • SMS and MMS usage
  • Telephone-number rental
  • A2P 10DLC registration
  • Carrier campaign fees
  • Messaging-provider fees
  • Taxes
  • Third-party software charges
  • Custom development or integration work

Payments may be processed through Polar.sh or another approved payment provider.

Clients authorise us and our payment provider to charge the selected payment method for recurring subscription fees and applicable usage charges.

3. Cancellation

Clients may cancel a subscription before the next billing date by contacting:

sandeep@solviai.co

Cancellation stops future subscription renewals but does not reverse charges already incurred.

The service may remain active until the end of the current paid billing period unless otherwise stated.

4. Refunds

Except where required by applicable law or agreed otherwise in writing, the following are non-refundable:

  • Completed subscription payments
  • Messaging usage charges
  • Telephone-number charges
  • Carrier fees
  • A2P registration fees
  • Campaign registration fees
  • Third-party platform charges
  • Setup or implementation work already completed

5. Client Responsibilities

Clients are responsible for:

  • Providing accurate legal and business information
  • Maintaining valid payment information
  • Maintaining authorised access to connected platforms
  • Ensuring customer data was collected lawfully
  • Providing all required privacy notices
  • Obtaining all required SMS, marketing, or communication consent
  • Maintaining records showing how and when consent was obtained
  • Approving campaign descriptions and message wording
  • Ensuring actual messages match the approved use case
  • Respecting STOP, HELP, and other customer requests
  • Keeping suppression and opt-out lists updated
  • Complying with messaging, privacy, consumer-protection, telecommunications, and review-platform rules
  • Paying all subscription, usage, carrier, and third-party charges

The Campaign Registry requires brands and campaigns to be verified before sending through 10DLC routes.

6. SMS Consent Requirements

Clients may send SMS messages only to recipients for whom the client has the consent required by applicable law and carrier rules.

Clients must ensure that their opt-in process clearly states:

  • The identity of the business sending messages
  • The types of messages the recipient will receive
  • Expected message frequency
  • That message and data rates may apply
  • How to reply STOP to opt out
  • How to reply HELP for assistance
  • That consent is not a condition of purchase, where applicable
  • Links to an applicable Privacy Policy and Terms and Conditions

Consent must be specific to the business identified in the opt-in notice.

Clients must not rely on consent collected for an unrelated business, unrelated purpose, or purchased lead list.

7. SMS Terms

Where a customer consents to receive SMS messages from a participating business:

  • Message frequency may vary
  • Message and data rates may apply
  • Carriers are not liable for delayed or undelivered messages
  • The customer may reply STOP to unsubscribe
  • The customer may reply HELP for assistance
  • Opt-out requests will be honoured as required by applicable law
  • Consent is not a condition of purchase
  • The customer may opt in again through the original consent process or an approved keyword

The FCC has rules addressing consumers’ ability to revoke consent for robocalls and robotexts, so clients must promptly honour valid revocation requests.

8. A2P 10DLC Registration

Clients sending application-to-person SMS messages to United States telephone numbers using a US 10-digit long-code number may be required to complete A2P 10DLC registration.

Registration may require:

  • Legal business name
  • Tax or registration identification
  • Business address
  • Website
  • Privacy Policy
  • Terms and Conditions
  • Campaign description
  • Sample messages
  • Opt-in evidence
  • Message-flow explanation
  • Identity verification
  • Other carrier or provider documentation

Approval is controlled by messaging providers, carriers, vetting partners, and The Campaign Registry. SolviAI cannot guarantee approval or a specific approval timeline.

Sent’s documentation states that its compliance team manually reviews submissions and that US SMS registrations are also submitted to The Campaign Registry.

9. Acceptable Use

Clients must not use SolviAI to:

  • Contact purchased, rented, scraped, or unlawfully obtained lists
  • Send unsolicited or unauthorised messages
  • Continue messaging recipients who have opted out
  • Misrepresent the sender
  • Impersonate another person or business
  • Send deceptive, abusive, fraudulent, or unlawful content
  • Harass recipients
  • Circumvent carrier filtering or registration requirements
  • Create fake or misleading reviews
  • Submit reviews on behalf of customers
  • Offer prohibited incentives in exchange for positive reviews
  • Suppress or manipulate genuine negative feedback
  • Prevent dissatisfied customers from accessing review platforms
  • Violate Google or other third-party platform policies
  • Engage in any unlawful activity

10. Review Requests

SolviAI assists clients in requesting genuine feedback from actual customers.

Clients must not use the service to:

  • Generate fake reviews
  • Require customers to leave positive reviews
  • Write reviews on customers’ behalf
  • Misrepresent customer experiences
  • Reward customers only for positive ratings
  • Use rating-based filtering to improperly prevent negative reviews

Clients remain responsible for ensuring their review-request practices comply with Google’s policies and applicable consumer-protection laws.

11. Results Disclaimer

SolviAI does not guarantee:

  • That every customer will respond
  • That every customer will leave a review
  • Five-star reviews
  • A particular average rating
  • Higher search rankings
  • Increased calls, enquiries, sales, or revenue
  • Removal of negative reviews
  • SMS delivery to every recipient
  • A2P registration approval
  • Continued availability of any third-party platform

Results depend on customer behaviour, client practices, carrier systems, third-party platforms, market conditions, and factors outside our control.

12. Third-Party Platforms

SolviAI may rely on third-party platforms such as:

  • GoHighLevel
  • Google
  • Sent.dm
  • Polar.sh
  • Telecommunications carriers
  • Hosting providers
  • CRM platforms
  • Workflow and automation tools

Third-party providers may change their pricing, policies, functionality, APIs, approval requirements, or availability.

SANADS DIGITAL is not responsible for interruptions, filtering, suspensions, delays, pricing changes, or other actions controlled by third parties.

SolviAI is not affiliated with or endorsed by Google.

13. Service Availability

We aim to provide reliable services but do not guarantee uninterrupted or error-free operation.

Interruptions may result from:

  • Maintenance
  • Internet or hosting failures
  • Carrier outages
  • Messaging filtering
  • API changes
  • Third-party platform outages
  • Security incidents
  • Regulatory changes
  • Circumstances outside our reasonable control

14. Suspension or Termination

We may suspend or terminate access to the service where we reasonably believe there has been:

  • Non-payment
  • Unlawful or unauthorised messaging
  • Excessive spam complaints
  • Misuse of customer data
  • Failure to honour opt-outs
  • Misrepresentation during registration
  • A security threat
  • Carrier or platform-policy violations
  • A material breach of these Terms

Suspension or termination does not remove payment obligations already incurred.

15. Intellectual Property

SANADS DIGITAL retains ownership of:

  • The SolviAI brand
  • Website content
  • Workflow templates
  • System configurations
  • Documentation
  • Automation logic
  • Proprietary processes
  • Software and related materials

Clients retain ownership of their business information, customer data, trademarks, and content.

An active subscription provides a limited, non-exclusive, non-transferable right to use the applicable SolviAI service during the paid subscription period.

16. Confidentiality

Each party must take reasonable steps to protect confidential information received from the other party and use it only for the purpose of providing or receiving the services.

This obligation does not apply to information that is publicly available, independently developed, lawfully received from another source, or required to be disclosed by law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, SANADS DIGITAL will not be liable for indirect, incidental, special, exemplary, punitive, consequential, or lost-profit damages arising from the use or inability to use SolviAI.

Our total liability relating to the service will not exceed the amount paid by the client to SANADS DIGITAL during the three months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes rights or liabilities that cannot legally be excluded.

18. Indemnification

The client agrees to indemnify and hold SANADS DIGITAL harmless from claims, penalties, losses, or expenses arising from:

  • The client’s unlawful use of the service
  • Messages sent without appropriate consent
  • Use of unlawfully obtained customer information
  • Failure to honour opt-out requests
  • Violation of carrier, platform, privacy, or consumer-protection rules
  • Content or instructions supplied by the client
  • Misrepresentation of the client’s business or campaign

19. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Any dispute will be subject to the jurisdiction of the appropriate courts in Chennai, Tamil Nadu, India, unless otherwise agreed in writing.

20. Changes to These Terms

We may update these Terms from time to time. The latest version will be published on this page with a revised “Last updated” date.

Continued use of the service after an update constitutes acceptance of the revised Terms to the extent permitted by law.

21. Contact

SANADS DIGITAL
Operating as SolviAI
Chennai, Tamil Nadu, India

Email: sandeep@solviai.co